Careers

As a Customer Happiness Executive, it is your responsibility to ensure that every customer leaves with a positive impression of YourParkingSpace.

Whether a customer has contacted us with a general query or a complaint you will need to be fast- acting, stay calm under pressure and remain positive throughout the interaction to ensure an exceptional customer experience is provided.

It’s necessary to expect the unexpected as unanticipated issues occur, you will need to be a keen problem-solver in order to handle any difficult situations which may arise.

You will play a crucial role within the team, so you will need to be highly motivated, driven and passionate about the role. As a start-up we are still growing and learning as a company, therefore it is important to have the confidence to notify us of any recurring issues so that we can work to resolve these on mass to provide a better experience for all users.

Responsibilities:

• Achieving monthly sales targets as part of a team effort 
• Driving sales by negotiating terms with users of the site
• Providing prompt responses, within set service level agreements, using our customer support
  software, Zendesk
• Communicating with users and potential users to give advice and answer any queries, in addition to resolving any complaints, often through thorough investigation.
• Acting as the first point of contact for most customers

Requirements:

• Experience in a customer-facing role
• Able to communicate to an excellent standard both written and verbally
• Exceptional computer skills
• Keen attention to detail
• Focused with the ability to self-motivate

As Finance Executive you will play a crucial role within the team with both high responsibility and a high level of freedom, so it is essential for you to be self-driven, highly motivated and passionate about the role. As a start-up we are still growing and learning as a company, therefore it is important to have the confidence to recognise any issues or inefficiencies so that we can work to resolve these to provide a better user-experience both front and back-end.

Responsibilities:

• Overall responsibility for customer payments, processing refunds and chasing missed payments
• Responsibility for paying Space Owners each month
• Resolving ad hoc customer payment issues/queries
• Assisting with the set up and maintenance of a Xero account
• Consistency working to improve the efficiency of the system
• Liaising with accountants regarding VAT returns and annual accounts
• Handling and submitting evidence against any disputed customer payments

Requirements:

• A couple of years’ experience in an accounting role would be advantageous but not essential
• Experience using Xero would also be advantageous but is not essential
• Able to communicate to an excellent standard both written and verbally
• Exceptional computer details
• Keen attention to detail
• Strong numerical skills
• Focused with the ability to self-motivate

Responsibilites:

• Identifying potential sales opportunities
• Reaching out to and acquiring new customers
• Building and maintaining sustainable relationships
• Managing accounts

Requirements:

• Results-oriented, driven individual
• Confident, positive and enthusiastic, with outstanding communication skills
• Independent and resourceful, someone who is proactive and takes the initiative

Responsibilities:

• Assist with our social media accounts
• Communicate and engage with users via social media 
• Plan and write content for online publications, including blog posts
• Contribute to the overall social media and content marketing strategy

Requirements:

• Evidence of social media and blogging skills
• Enthusiasm and passion for all things social
• Excellent written English